Privacy Policy
Privacy Policy
Henderson London
Last updated: 01-03-2026
This Privacy Policy describes how Henderson London (“we”, “us”, or “our”) collects, uses, and discloses your personal data when you visit our website hendersonlondon.com (the “Website”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
Compliance with Data Protection Laws
We comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
These laws govern how we process and protect your personal data and give you rights regarding:
- what personal data we collect
- how and why we collect, use, and share it
- how you can access and correct your data
- how you can file a complaint
Information We Collect
Depending on how you interact with us, we may collect the following personal data:
Contact Details
- Name
- Billing and shipping address
- Phone number
- Email address
Order Information
- Payment confirmation
- Purchase history
Account Information
- Username
- Password
- Login details
Shopping Activity
- Viewed products
- Cart contents
- Wishlist items
Customer Support Data
- Information you provide when contacting us
Usage Data
- IP address
- Browser type
- Device information
- Interactions with our website (via cookies or similar technologies)
We may also receive information from third parties such as:
- Shopify (our e-commerce platform)
- Payment providers
- Analytics providers
- Marketing partners
How We Use Your Information
We use your personal data to:
- Process and deliver orders (payments, shipping, returns, refunds)
- Communicate with you (customer support, updates)
- Send marketing communications (with your consent)
- Improve our website and services (analytics and user experience)
- Detect and prevent fraud, abuse, or illegal activity
Direct Marketing
We may use your personal data for direct marketing purposes (e.g. newsletters via email or SMS).
You can unsubscribe at any time by:
- clicking the unsubscribe link in our emails
- contacting us directly
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- operate our website
- improve performance
- personalize advertising
You can manage cookies through your browser settings.
Please note that disabling cookies may affect the functionality of the website.
Sharing Personal Data
We may share your personal data with:
Service Providers
(e.g. Shopify, payment providers, IT support, shipping carriers, cloud storage)
Business and Marketing Partners
(in accordance with data protection laws)
Affiliated Companies
within our business structure
Authorities
when required by law
Third Parties with Your Consent
If your data is transferred outside the UK, we ensure appropriate safeguards are in place.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal data against:
- misuse
- loss
- unauthorized access
We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.
When no longer needed, data is securely deleted or anonymized.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your data
- Restrict processing
- Data portability
- Object to processing (especially for marketing)
- Withdraw consent at any time
To exercise your rights, please contact us.
Complaints
If you have concerns about how we handle your personal data, please contact us first.
We aim to respond within 30 days.
If you are not satisfied with our response, you may file a complaint with the UK data protection authority:
👉 Information Commissioner’s Office (ICO)
https://ico.org.uk
Children’s Privacy
Our Services are not intended for individuals under 18, and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal data, please contact us so we can delete it.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: